“So it was a Thursday night at around 3AM when I had locked myself out. I called these guys to open the door for me. Obviously any lock service can unlock the door and since my lock is very simple, it took about 5 minutes to let me in. This is where the story gets interesting.
They were charging me $140 since it was non business hours and I had left my wallet at work so I was just going to use our family credit card. The guy went on a really long ramble (I had to cut him off repeatedly because he just kept repeating the same story over and over and it got a little awkward) about how they can only accept credit cards if the signature holder is actually present otherwise they’ve been burned too many times by chargebacks. I offered to have my parents talk to the guy but he said he can’t take cards unless it is actually mine. All the other places I had called before would explicitly tell me what kind of payment methods they would take before they sent their worker out.
After going through multiple scenarios like driving me to my work and going to an ATM, the guy ended up taking my xbox from me for “collateral” and said would stop by my work the next day to pick up cash from me. The guy was extremely weird and awkward and I just wanted to sleep so I obliged. The next day the guy calls me at 6:30pm to tell me he can’t make it. Even though I wanted the xbox back for the weekend, I told him to not worry about it and that he could come by and drop it off on Monday.
So on Monday, he somehow evades two levels of security at my work and just barges into our office and starts yelling and screaming about how everything is my fault. No phone call, nothing. The dude just showed up and everyone in the office looked at him with a “WTF / Call security” face. I straight up told him how ridiculous he was and that he was making a fool of himself. The last time I talked to him on Friday, everything was good and he was thanking me for not making him drop off the xbox over the weekend. My boss was about to call security to have him escorted out so I just gave him the cash and had him leave. He heavily apologized for his rant when I said goodbye to him and he seemed really embarrassed after he calmed down. Oh and to top it off, the guy not only put a huge dent in my xbox, he broke my xbox. I can see how this place can get all 5 stars if it’s a very simple in and out job and but I think a business has an opportunity to really stand out when it has to go beyond the call of duty and this place completely failed.”
*I accidentally drew a sega instead of an xbox… but you get it